BYD ECB35 forklift battery quality assurance description, after-sales services introduction

ECB35 forklift battery basic quality assurance rules

Prerequisites for quality assurance

The battery quality assurance rights and interests of this electric forklift are only applicable to scenarios where daily use and maintenance are carried out in accordance with the specifications of the official operation manual after the product is purchased. Users need to properly keep the product purchase certificate, strictly follow the specified load requirements and charging and discharging processes for daily use, and stay away from illegal charging facilities that do not meet safety standards. Battery-related failures caused by non-human intention and abnormal external forces can apply for corresponding quality assurance rights and interests according to the rules.

After-sales services coverage description

Free service content during the quality assurance period

During the valid period of quality assurance, if the battery capacity attenuation exceeds the official reasonable threshold, the abnormal operation of the battery caused by non-external impact, the non-artificial damage of the charging management module and other problems that meet the quality assurance judgment standards during normal use, users can apply for free fault detection, replacement of faulty parts, and commissioning services for the whole machine.

Optional service content after overwarranty

Beyond the official quality assurance valid period, the brand still provides a full cycle of paid maintenance services, including regular battery performance testing, battery cell balance maintenance, loss parts replacement, door-to-door working condition inspection, etc. All replacement accessories are compliance accessories that meet the original factory standards, and the service staff have undergone systematic skills training to ensure that the battery after maintenance can be adapted to the needs of conventional industrial operation scenarios.

Precautions for after-sales application

If the user finds abnormal pop-ups, abnormal charging and discharging and other problems in the battery during daily use, stop the operation of the device as soon as possible, disconnect the total power supply, and submit the service application through the officially designated after-sales channel. Please do not disassemble the battery module or change the internal circuit by yourself to avoid affecting the subsequent fault determination and rights docking. When submitting the application, synchronously explain the use time of the equipment and the specific scenarios of abnormal occurrence, which can further speed up the response efficiency of after-sales processing.