BYD cold storage forklift after-sales system: service outlets and parts supply instructions

The operating environment of the cold storage scene is characterized by low temperature, high humidity, and slippery ground, which requires higher operating stability for special forklifts. A perfect after-sales system is the core support to ensure the long-term reliable operation of the equipment. The following is a description of the service network layout and parts supply.

service network coverage rules

Network layout logic

The setting of service outlets is completely based on the distribution planning of domestic cold storage clusters. There are fixed service stations around core application scenarios such as fresh cold chain distribution centers, large-scale frozen storage parks, and agricultural and sideline food processing concentration areas. Maintenance personnel at all sites have undergone special project training for low temperature scene operations, which can accurately troubleshoot the specific problems of cold storage forklifts such as low temperature component loss, circuit condensation failure, and hydraulic system adaptation. For customers in different regions, layer response timeliness is set. Repair requests in core cold chain cities can be realized within 4 hours. Designated cooperative customers in remote areas also have exclusive inspection and maintenance channels, and on-demand appointment for on-site service. For long-term cooperative bulk procurement customers, we can also provide quarterly free on-site investigation services to identify hidden loss risks in low-temperature environments in advance and reduce the probability of sudden equipment failures.

Accessories supply guarantee mechanism

Special accessories storage layout

For special accessories such as low temperature resistant seals, low temperature adapted battery assemblies, and non-slip and wear-resistant tires required for cold storage forklifts, a number of regional transit warehousing centers have been set up across the country. The spot coverage rate of commonly used special accessories exceeds 90% to avoid long-term outage of equipment due to shortage of accessories. All outbound accessories have undergone repeated low temperature environment adaptation tests and meet the use standards of sub-zero operation scenarios. There will be no problems of embrittlement and failure in a short time.

Parts distribution and traceability

A hierarchical distribution mechanism has been established, and the same-city parts application can be delivered on the same day, and the cross-regional parts deployment can also be guaranteed to be sent within 48 hours. All parts have complete circulation traceability records, and users can check the whole process information of parts production, testing and distribution at any time. After maintenance, it can also correspond to specific parts replacement records, which is convenient for subsequent equipment maintenance and management.

The perfect after-sales system is always built around the operating characteristics of cold storage scenarios. Whether it is the response speed of outlets or the supply efficiency of accessories, the core goal is to reduce the operating losses caused by equipment outages to users and ensure the smoothness of cold chain operations.