BYD ECB25 Forklift National Service Network and After-sales Support System Introduction

Overall layout of national service outlets

Network coverage planning

The relevant service network is coordinated and built in combination with the characteristics of domestic industrial distribution, and standardized service sites are set up in most core logistics parks and industrial agglomeration areas. All sites are equipped with professionally trained service personnel and exclusive spare parts storage areas for corresponding models. No matter what type of operation site the user is located in, they can connect to the corresponding server level port nearby, without the need for cross-regional coordination of resources, which greatly reduces the communication cost of service docking.

After-sales support Core service content

routine maintenance response

After the user submits the vehicle-related service requirements, the service personnel of the nearest site will follow up the docking as soon as possible according to the standardized process. Common minor faults can be quickly investigated and dealt with by users through online graphic and video guidance. Services that require on-site maintenance will also arrive at the job site according to the agreed time limit to complete the fault investigation and repair work, and minimize the waiting time for vehicle shutdown as much as possible.

Spare parts supply guarantee

The spare parts warehouses of each regional site will reserve all the commonly used wearing parts of the corresponding models in advance. When encountering special parts needs, the national unified spare parts scheduling system can quickly complete the cross-regional resource allocation, ensure the timely delivery of the required compliance parts, and avoid users from waiting for the arrival of accessories. Long-term suspension of operations.

Value-added after-sales supporting rights and interests

Daily operation and maintenance guidance

Site service personnel can provide free basic operation specifications and daily maintenance training for vehicle operators and operation and maintenance personnel on the user side according to the actual needs of the user, to help users establish the habit of normalized self-inspection, check the potential hidden dangers of the vehicle in advance, and effectively extend the overall service life of the vehicle.