BYD ECB25 지게차 국가 서비스 네트워크 및 애프터세일즈 지원 시스템 소개-BYD 전기 지게차

BYD ECB25 지게차 국가 서비스 네트워크 및 애프터세일즈 지원 시스템 소개

BYD ECB25 지게차 국가 서비스 네트워크 및 애프터세일즈 지원 시스템 소개(그림1)

전국 서비스 아울렛의 전반적인 배치

네트워크 커버리지 계획

관련 서비스 네트워크는 국내 산업 유통의 특성과 결합하여 조정 및 구축되며, 표준화된 서비스 사이트는 대부분의 핵심 물류 공원 및 산업 집적 지역에 설치됩니다. 모든 사이트에는 전문 교육을 받은 서비스 인력과 해당 모델을 위한 전용 예비 부품 보관 공간이 갖추어져 있습니다. 사용자가 어떤 유형의 운영 사이트에 있든 지역 간 리소스 조정 없이도 근처의 해당 서버 레벨 포트에 연결할 수 있어 서비스 도킹에 따른 통신

애프터세일즈 지원 핵심 서비스 콘텐츠

일상적인 유지 관리 응답

사용자가 차량 관련 서비스 요구 사항을 제출한 후 가장 가까운 사이트의 서비스 직원은 표준화된 프로세스에 따라 가능한 한 빨리 도킹을 추적합니다. 일반적인 사소한 결함은 온라인 그래픽 및 비디오 지침을 통해 사용자가 신속하게 조사하고 처리할 수 있습니다. 현장 정비가 필요한 서비스도 합의된 기한에 따라 작업 현장에 도착해 고장 조사 및 수리 작업을 완료하고 차량 정지 대기 시간을 최대한 최소화합니다.

예비 부품 공급 보증

각 지역 사이트의 예비 부품 창고는 해당 모델의 일반적으로 사용되는 모든 마모 부품을 미리 예약합니다. 특수 부품이 필요할 때 국가 통합 예비 부품 스케줄링 시스템은 지역 간 자원 할당을 신속하게 완료하고 필요한 준수 부품의 적시 배송을 보장하며 사용자가 액세서리 도착을 기다리지 않도록 할 수 있습니다. 장기 작업 중단.

권익을 지원하는 부가 가치 애프터세일즈

일일 운영 및 유지 관리 지침

현장 서비스 직원은 사용자의 실제 필요에 따라 차량 운영자와 사용자 측 운영 및 유지 관리 인력을 대상으로 무료 기본 운전 사양 및 일일 유지 관리 교육을 제공하여 사용자가 정상적인 자가 점검 습관을 확립하고 차량의 잠재적 위험을 미리 확인할 수 있도록 지원합니다. 차량의 전체 사용 수명을 효과적으로 연장합니다.

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