BYD forklift after-sales services system P30PS user guarantee instructions

For electric forklift users, the stable operation of equipment and reliable after-sales support are the core support of daily operations. For P30PS electric forklifts, a complete after-sales services system has been built, from rescue response to maintenance, to user training, to provide users with the whole process of use protection.

Quick response after-sales rescue mechanism

30-Minute Quick Response Commitment

When a user encounters a sudden equipment failure, they can submit a repair request through exclusive service channels. The after-sales team will complete the response within 30 minutes, make a preliminary judgment on the fault situation and give solution guidelines. If on-site maintenance is required, the nearest service personnel will be coordinated according to the user's area, and door-to-door treatment will be prioritized to shorten the equipment downtime as much as possible.

Wide coverage of on-site service network

The after-sales services network covers the main operation scene concentration areas in China, and is equipped with on-site service personnel or cooperative service stations for user-intensive areas such as industrial plants and logistics parks to ensure that after users place on-site requirements, they can arrive at the scene within a reasonable time to carry out maintenance work and ensure that the rhythm of operations is not too affected.

Full cycle maintenance guarantee

Customized routine maintenance plan

According to the frequency of use of P30PS electric forklift, operating environment and other factors, the after-sales team will formulate an exclusive maintenance plan for users, covering battery testing, component lubrication, system debugging and other links, regular reminder users for maintenance, early investigation of potential failure hazards, prolong the service life of the equipment.

Stable parts supply support

For all kinds of original parts required by the equipment, a complete storage and deployment system has been established. Common parts are stocked at all regional service sites, and special parts can be delivered quickly through the national distribution channel to ensure timely supply of parts during maintenance and avoid maintenance delays caused by missing parts.

Customized user training services

Operational skills practical training

We provide free operation skills training for new users, covering equipment start-up, cargo loading and unloading, safety operation specifications, and other practical content. Professional trainers provide on-site guidance to help users quickly master the correct operation methods and reduce equipment failures and safety risks caused by improper operation.

Daily maintenance knowledge popularization

Regularly carry out online or offline maintenance knowledge popularization activities to explain to users the daily maintenance of batteries, component cleaning, simple troubleshooting, etc., to improve users' autonomous maintenance capabilities, and to detect and deal with minor problems in daily use, reducing equipment failure rates.

This after-sales services system built around the P30PS electric forklift provides users with multi-dimensional protection, designed to allow users to have no worries during the use of the equipment, help improve operation efficiency, and ensure the smooth operation of daily production operations.