BYD CPD18S after-sales services system and maintenance channel introduction

Core features of after-sales services system

Standardized service response mechanism

The brand is equipped with an exclusive after-sales services response mechanism for the CPD18S model. After the user submits the service application, the customer service staff will register the equipment information, fault performance and location as soon as possible, and match the corresponding maintenance resources according to the service priority. Regular consultation problems can be clearly guided in a short time, and fault repair needs will also be arranged according to the principle of nearby scheduling.

Lifecycle maintenance support

The service covers the entire life cycle of the equipment after delivery, from the on-site commissioning operation guidance after the delivery of the new car, to the follow-up regular safety inspections, replacement of worn parts, performance upgrade commissioning, etc., all supported by a unified service specification. All maintenance operations are carried out with reference to the original design parameters of the equipment to avoid unnecessary impact on the service life of the equipment due to non-standard operations.

Original spare parts supply guarantee

All replacement parts sent through official channels meet the factory Quality Standards of the corresponding models, which can be adapted to the operating requirements of each component of the equipment, and reduce the risk of secondary failure caused by poor adaptability and substandard quality of the parts.

Official maintenance channel description

Offline authorized service outlets

The current brand has established authorized service outlets in most core cities in China, staffed by uniformly trained maintenance technicians and stocked with commonly used spare parts resources. Users can bring their equipment to the nearest outlets for comprehensive testing and maintenance services.

Online exclusive service channel

Users can submit maintenance applications through the official online server level port, make appointments for regular testing, and also inquire about the basic operation and maintenance knowledge of the corresponding model. When encountering simple operation problems, they can also obtain real-time guidance through online customer service.

on-site customized maintenance service

For users who are unable to move equipment in the venue, they can apply for exclusive on-site maintenance services. Technicians bring corresponding tools and commonly used accessories to the door to complete troubleshooting and maintenance work, minimizing the impact of equipment outage on users' daily production operations.