Detailed explanation of BYD electric forklift quality assurance policy and after-sales network inquiry guide

Detailed explanation of the quality assurance policy of electric forklifts, the scope of core quality assurance, the quality assurance of electric forklifts covers the failure caused by the manufacturing process and material defects after the product leaves the factory, excluding improper human operation, external impact damage, normal wear and tear parts and unauthorized modification failures, etc., specifically covering the non-human failure maintenance of key parts such as body structure, core power components, electronic control system, etc., and the replacement of relevant parts shall comply with the scope of the official quality assurance clause. The quality assurance period is defined. There are differences in the quality assurance period of different types of electric forklifts. Generally, the quality assurance of the whole machine is divided into the basic period and the extension optional period. The quality assurance period of the core power component is usually longer than the whole machine, and the latest quality assurance documents issued by the official shall prevail. The effective time of quality assurance is subject to the start date of product delivery. Overdue or failure that does not meet the requirements of the terms cannot enjoy free quality assurance services. Repairs beyond the quality assurance period shall bear the corresponding costs. After-sales outlet inquiry guide, official inquiry channel, users can enter the area or product model through the officially designated online platform to find the nearest after-sales outlet information, including outlet address, service hours, contact number, etc. You can also call the official unified service hotline to provide the customer service staff with the product relevant number and area to obtain accurate outlet guidelines. Inquiry precautions, when inquiring about outlets, you need to clarify the product type and city to avoid deviation of inquiry results due to incomplete information; when choosing outlets, give priority to verifying their qualifications to ensure that after-sales services meet official standards and avoid illegal operations of unauthorized outlets. In case of failure in daily use, you can first contact the official customer service to confirm whether it meets the quality assurance conditions, and then go to the corresponding outlets to deal with it to protect your own rights and interests.