BYD ECB16S battery quality assurance policy description: After-sales guarantee combing

As an important handling equipment in industrial scenarios, the performance stability and after-sales support capabilities of electric forklifts are directly related to the continuous operation efficiency and cost of the equipment.

The core content of electric forklift battery quality assurance policy

The policy mainly clarifies the coverage of quality assurance, application process and protection points, and provides users with clear after-sales reference.

Quality assurance scoping

The quality assurance service mainly covers the performance degradation or failure of the battery due to manufacturing process or material defects under normal use conditions, and eliminates the damage caused by non-quality reasons such as improper human operation, external impact, and self-disassembly and modification.

Quality assurance application process

Users need to prepare necessary information such as equipment purchase vouchers and battery-related numbers in advance, submit applications through officially designated after-sales channels, and then conduct on-site testing or sampling by professional after-sales personnel. After confirming that they meet the quality assurance conditions, provide corresponding after-sales support.

Key points of after-sales guarantee

Users need to follow the battery maintenance specifications in the equipment operation manual, such as avoiding long-term excessive charging and discharging, keeping the battery working environment dry and ventilated, regularly checking the fastening of connecting parts, etc. Daily standardized maintenance helps to prolong the service life of the battery, and at the same time can better protect the effective exercise of quality assurance rights and interests. If the battery is found to be abnormal during use, it is necessary to contact the after-sales staff in time to investigate, and do not deal with it yourself, so as not to expand the problem due to improper operation and affect the approval of the quality assurance application.